FREQUENTLY ASKED QUESTIONS

To see which countries we ship to, you can refer to this table. If your country is not listed, unfortunately, we are unable to ship to you.

To check the shipping costs for each country, you can refer to this table.

To check the delivery time for each country, you can refer to this table.

We strive to process and ship orders as quickly as possible to ensure you receive your products in a timely manner. Due to this, it may not always be possible to cancel an order once it has been placed. If your order has not been shipped yet, we recommend contacting our customer service as soon as possible. We will do our best to arrange the cancellation for you in that case. However, please note that if the order has already been shipped, we cannot process the cancellation. In that case, you can return the package according to our return policy.

During the checkout process, you have the option to enter a discount code. On the shopping cart page, you will find a specific field where you can enter your discount code. Enter the code and click on ‘Apply Coupon’ to apply the discount to your order.

We understand that you would like to receive your desired product, and we want to assist you with that. While the product may not be available immediately, we offer you the option to contact our customer service to place an order for the product. Please note that the delivery time in this case will be longer than usual since we need to acquire the product before we can ship it to you. Additionally, it may not always be possible to place the order. When you contact our customer service, they will also inform you about the estimated delivery time of the product. This way, you will have a clear idea of when to expect your order.

Yes. You will always receive an order confirmation through email.

To see which payment methods we accept, you can check the payment methods section.

Yes. You can pay afterwards with Billink. You can find more information about this in the payment methods section.

You will see the name JD Distribution and the order number. This ensures complete discretion in the payment.

We apologize for your order being delivered damaged or defective. We understand that this can be very disappointing, and we want to resolve this for you as quickly as possible. Below you will find information on what you can do in this case:

1. Take photos: We recommend taking photos of the damaged or defective items, including the packaging. This will help us better understand the issue and take the necessary steps.
2. Contact our customer service: Please contact our customer service as soon as possible to report the issue. You can do this via email, phone, or the contact form on our website. Please provide your order details and attach the photos you have taken.
3. Assessment and resolution: Our customer service will review your report and contact you as soon as possible to find a suitable solution. This may involve replacing the damaged item, issuing a refund, or providing another solution, depending on the situation.

At SmokingHotXL, we understand the importance of discretion when shipping your order. Therefore, we ensure that your package is discreetly packaged and shipped. The sender name on the package will appear as JD Distribution and will not refer to our online shop name “SmokingHotXL” or the contents of the order. Additionally, we use neutral packaging without logos or information revealing the nature of the products.

We do not offer free returns. When returning a product, the return shipping costs are at your own expense.

Once we receive and process the returned item in good condition, we will refund the purchase amount of the returned item according to our return policy. Please note that any shipping costs paid for your original order will not be refunded.