Return policy for SmokingHotXL:

At SmokingHotXL, we strive to make your online shopping experience as enjoyable as possible. However, if for any reason you are not satisfied with your purchase, we offer a simple return policy. You have the right to return your order within 14 days of receipt. This applies to all products unless otherwise stated. We understand that it may sometimes be necessary to return a product, whether it’s due to the wrong product or simply because you’ve changed your mind. If you wish to return a product, please keep the following guidelines in mind:


  • Refund of the order amount: When returning your order, you will receive a full refund of the order amount, excluding shipping costs.
  • Return shipping costs: The costs for returning the products to us are at your own expense, unless otherwise indicated. Please consult the website of your carrier for the exact rates.
  • Condition of the products: The returned products should be in their original condition and packaging, if reasonably possible. They should not have any signs of use. If a product is not returned in its original condition, we reserve the right not to issue a refund for the product.
  • Exceptions to the right of withdrawal: Please note that certain products sold on SmokingHotXL have a limited shelf life and are perishable. These products are not covered by the right of withdrawal and cannot be returned.
  • Damaged products or complaints: If an item arrives damaged or if you have complaints about a product that cannot be returned, please contact our customer service as soon as possible. We will do our best to resolve the issue promptly.

How to return a product?

The return process is simple. Follow these steps to return your product(s):

  1. Contact our customer service within 14 days of receiving your order to initiate your return. Provide your order number and the reason for the return.
  2. Once your return is approved, you will receive instructions on how to send back the product. Package the product securely and ensure it is well protected during transit.
  3. Send the product back to the specified return address. We recommend using a track & trace code so you can track the shipment.
  4. Once we receive and inspect the returned product, we will proceed with the return process.


Upon successful return, the purchase amount of the returned product will be refunded to the same payment method you used when placing your order. Please note that the shipping costs for the original delivery will not be refunded.

If you have any questions or concerns regarding the return process, please contact our customer service. We are here to assist you.